21 Day Hassle Free Returns & Exchange Policy*
21 Day Hassle Free Returns &Exchange Policy**
Customersatisfaction is our top priority and we want you to be completelysatisfied with your purchase. If you have any questions or concerns,please direct your inquiry to sales@patioumbrellastore.com.
Whatcan be returned?
Youmay return new, unused, and resellableitems for a full refund or an exchange, so long as they are NOT on our list of items that may not be returned. Simply ensure that theitem is returned in its original productpackaging within 21 days of yourreceipt date. Productsmust have an RA in order to return any item (thisis for your protection). Our website has a returns buttonon the home page at the very bottom under customer service or email us sales@patioumbrellastore.com. Any items that are returned without an RA fromPatio Umbrella Store will be charged a 30% restocking fee. Any items that arenot directly returned to Patio Umbrella Store,unless with written directions to ship elsewhere, will NOT be refunded. If a customer returns an item without permission (an RA number), we reserve the right to charge a 30% to 75%restocking fee. If an item is out of the returns 21 day return policy and the customer returns it without permission, NO REFUND will be issued. You can pay to have it shipped back to you or forfeit the credit. We are not responsible for refunds if you returnthe item directly to the manufacturer.
**What is NOT returnable?
ALL Custom orders (including made to order curtains andcanopies), DAMAGED PRODUCTS, Umbrella Bases and Umbrella Anchors/Mounts, PARTS, Cantilever/OffsetUmbrellas, California Umbrella Rodeo Series Umbrella (sales are final), Hammock Stands and Swing Stands are NOT returnable. CUSTOM ORDERS have a cancellation policy of72 hours after placing the order. After 72 hours, the order is FINAL, noexchanges or refunds will be given. Any orders that have artwork/logosare not returnable. If in the very rare case that there happens to be anerror on the graphics, we will pick up the item, fix the error and return it to you (no returns oradditional discounts allowed). Any items that are shipped via freightcarriers are not returnable. Large commercial orders are not returnable. TUUCI umbrellas sales are final.
Most commondamages are scratched, dents or missing paint. If curtains, canopies or otherfabric related items have signs ofuse, they are not returnable, this includes, but not limited to tears, dirt, bird droppings and animal hair.
NOTE: If the item hasbeen abused or damaged by wind or other means – NO RETURNS.
**Exchanges– We are happy to work on exchanges for you, additional changes mayapply. If in doubt about a color, ask for a sample sale@patioumbrellastore.com.
If we receive any items that are damaged, dirty or soiled at restocking fee will be assessed at a minimum of 30 percent. Depending on the damages you may not receive a refund.
Delayedor Refused Delivery
FedExwill always make 3 attempts to deliver your packages to your house. They willleave a note so that you can reach them or sign for your package to be leftoutside your home. If after 3 attempts, FedEx was not successful in deliveringthe packages and that the packages are sent back to us for this reason, thecustomer will have to pay the full shipping costs (as estimated on the FedExweb site) for reshipment. For refused delivery, actual shipping charges will bededucted from credit made on returned merchandise.
Damages
Although rare, shipping damage does occur. In the event that your product isdamaged during shipping, please contact us immediately. We will work directlywith you to identify and replace the damaged item/items and will submit a claimdirectly to the shipping company. We will reship the damaged item/parts at nocost to you.
Orderswith a manufacturing defect will be covered under the manufacturer’swarranty. All returns must be accompaniedby an Return Authorization (RA). All returns are subject to the manufacturer’s warranty anddiscretion. Please refer to the warranty section and locate themanufacturer to determine if the item is covered under warranty beforerequesting an RA. To request an RA, please email us at: sale@patioumbrellastore.com Themanufacturer’s limited warranty reserves the right to send replacementparts. Our return policy andwarranty never covers items damaged due to wind, weather, fire, ormisuse. Bent ribs and/or bent poles are not covers. Please refer tothe warranty section to see what is covered. Customers are responsiblefor proper care, storage, and safe use of items purchased from Patio UmbrellaStore. If you have any questions concerning proper use, please email usat: sale@patioumbrellastore.com
FABRICSELECTION
All color selections are the customer's responsibility. Actual fabrics and components may not be as depicted on yourcomputer monitor displays. All monitors show colors slightly different. We are not responsible for the color being off. We have made every effort to portray theproducts in actual color. Samples of fabrics are available uponrequest. If you are in doubt about the color you are selecting, please emailus for the samples at sale@patioumbrellastore.com.Please include the fabric number and you shipping information.
PARTS
No returns on parts, unless you the part you receive does not match the part number that was ordered. Always send pictures of the part you are looking for to sales@patioumbrellastore.com.
CUSTOMORDERS / LOGO & ART DESIGN UMBRELLAS - Orders may be cancelled up to 72 hours from the timethe order has been placed; thereafter, order is FINAL.
HOW TO RETURN A PRODUCT
Send us anemail at sales@patioumbrellastore.com requesting a return authorization. All returns must havean RA number (for your protection so that you get your moneyback). We will respond with directions on returning the item.