21 Day Hassle Free Returns & Exchange Policy*
21 Day Hassle Free Returns & Exchange Policy* - firstname.lastname@example.org
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. If you have any questions or concerns, please direct your inquiry to email@example.com.
What can be returned?
You may return new, unused, and resellable items for a full refund or an exchange. Simply ensure that the item is returned in its original product packaging within 21 days of your receipt date. Products must have an RA in order to return any item (this is for your protection). Our website has a returns button on the home page at the very bottom under customer service or email us firstname.lastname@example.org. Any items that are returned without an RA from Patio Umbrella Store will be charged a 30% restocking fee. Any items that are not directly returned to Patio Umbrella Store, unless with written directions to ship elsewhere, will be charge a 30% to 50% restocking fee depending on which vendor you return the item to. We are not responsible for refunds if you return the item directly to the manufacturer.
**What is NOT returnable?
ALL Custom orders (including made to order curtains and canopies), DAMAGED PRODUCTS, Umbrella Bases and Umbrella Anchors/Mounts, PARTS, Cantilever/Offset Umbrellas, Hammock Stands and Swing Stands are NOT returnable. CUSTOM ORDERS have a cancellation policy of 72 hours after placing the order. After 72 hours, the order is FINAL, no exchanges or refunds will be given. Any orders that have artwork/logos are not returnable. If in the very rare case that there happens to be an error on the graphics, we will pick up the item, fix the error and return it to you (no returns or additional discounts allowed). Any items that are shipped via freight carriers are not returnable (we may make an exception on these items if you, the customer, are willing to pay for ALL freight charges, both coming to you and returning.
Most common damages are scratched, dents or missing paint. If curtains, canopies or other fabric related items have signs of use, they are not returnable, this includes, but not limited to tears, dirt, bird droppings and animal hair.
NOTE: If the item has been abused or damaged by wind or other means – NO RETURNS.
**Exchanges – We are happy to work on exchanges for you, additional changes may apply. If in doubt about a color, ask for a sample email@example.com.
If we receive any items that are damaged, dirty or soiled at restocking fee will be assessed at a minimum of 20 percent. Depending on the damages you may not receive a refund.
Delayed or Refused Delivery
FedEx will always make 3 attempts to deliver your packages to your house. They will leave a note so that you can reach them or sign for your package to be left outside your home. If after 3 attempts, FedEx was not successful in delivering the packages and that the packages are sent back to us for this reason, the customer will have to pay the full shipping costs (as estimated on the FedEx web site) for reshipment. For refused delivery, actual shipping charges will be deducted from credit made on returned merchandise.
Although rare, shipping damage does occur. In the event that your product is damaged during shipping, please contact us immediately. We will work directly with you to identify and replace the damaged item/items and will submit a claim directly to the shipping company. We will reship the damaged item/parts at no cost to you.
Orders with a manufacturing defect will be covered under the manufacturer’s warranty. All returns must be accompanied by an Return Authorization (RA). All returns are subject to the manufacturer’s warranty and discretion. Please refer to the warranty section and locate the manufacturer to determine if the item is covered under warranty before requesting an RA. To request an RA, please email us at: firstname.lastname@example.org The manufacturer’s limited warranty reserves the right to send replacement parts. Our return policy and warranty never covers items damaged due to wind, weather, fire, or misuse. Bent ribs and/or bent poles are not covers. Please refer to the warranty section to see what is covered. Customers are responsible for proper care, storage, and safe use of items purchased from Patio Umbrella Store. If you have any questions concerning proper use, please email us at: email@example.com
All color selections are the customer's responsibility. Actual fabrics and components may not be as depicted on your computer monitor displays. All monitors show colors slightly different. We are not responsible for the color being off. We have made every effort to portray the products in actual color. Samples of fabrics are available upon request. If you are in doubt about the color you are selecting, please email us for the samples at firstname.lastname@example.org. Please include the fabric number and you shipping information.
No returns on parts, unless you the part you receive does not match the part number that was ordered. Always send pictures of the part you are looking for to email@example.com.
CUSTOM ORDERS / LOGO & ART DESIGN UMBRELLAS - Orders may be cancelled up to 72 hours from the time the order has been placed; thereafter, order is FINAL.
HOW TO RETURN A PRODUCT
Send us an email at firstname.lastname@example.org requesting a return authorization. All returns must have an RA number (for your protection so that you get your money back). We will respond with directions on returning the item.