21 Day Hassle Free Returns & Exchange Policy* - sales@patioumbrellastore.com

 

Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase.  If you have any questions or concerns, please direct your inquiry to sales@patioumbrellastore.com.

What can be returned?

You may return new, unused, and resellable items for a full refund or an exchange**.  Simply ensure that the item is returned in its original product packaging within 21 days of your receipt date.  Products must have an RA in order to return any item (this is for your protection). Our website has a returns button on the home page at the very bottom under customer service or email us sales@patioumbrellastore.com.  Any items that are returned without an RA from Patio Umbrella Store will be charged a 30% restocking fee. Any items that are not directly returned to Patio Umbrella Store, unless with written directions to ship elsewhere, will be charge a 30% to 50% restocking fee depending on which vendor you return the item to. We are not responsible for refunds if you return the item directly to the manufacturer.  

**What is NOT returnable?

ALL Custom orders (including made to order curtains and canopies), Umbrella Bases and Umbrella Anchors/Mounts, PARTS, Cantilever/Offset Umbrellas, Hammock Stands and Swing Stands are NOT returnable. CUSTOM ORDERS have a cancellation policy of 72 hours after placing the order.  After 72 hours, the order is FINAL, no exchanges or refunds will be given.  Any orders that have artwork/logos are not returnable.  If in the very rare case that there happens to be an error on the graphics, we will pick up the item, fix the error and return it to you (no returns or additional discounts allowed).  Any items that are shipped via freight carriers are not returnable (we may make an exception on these items if you, the customer, are willing to pay for ALL freight charges, both coming to you and returning.  

If an item is returned damaged because of customer use, it is up to our discretion if the item will be credited. Most common damages are scratched, dents or missing paint, if an item is returned damaged a 30-50% re-stock fee will be assessed from the original cost (coupons excluded). If curtains, canopies or other fabric related items are returned with signs of use, they are not returnable. We have the option to charge a 30-50% re-stock fee on any items that show visible use or installation. NOTE: If the item has been abused or damaged by wind or other means – NO REFUND WILL BE ISSUED. If a made to order item is returned a 30% restocking fee will be applied.



**Exchanges – We are happy to work on exchanges for you, additional changes may apply.  If in doubt about a color, ask for a sample sale@patioumbrellastore.com.

Delayed or Refused Delivery 

FedEx will always make 3 attempts to deliver your packages to your house. They will leave a note so that you can reach them or sign for your package to be left outside your home. If after 3 attempts, FedEx was not successful in delivering the packages and that the packages are sent back to us for this reason, the customer will have to pay the full shipping costs (as estimated on the FedEx web site) for reshipment. For refused delivery, actual shipping charges will be deducted from credit made on returned merchandise.

Damages
Although rare, shipping damage does occur. In the event that your product is damaged during shipping, please contact us immediately. We will work directly with you to identify and replace the damaged item/items and will submit a claim directly to the shipping company. We will reship the damaged item/parts at no cost to you.



Orders with a manufacturing defect will be covered under the manufacturer’s warranty.  All returns must be accompanied by an Return  Authorization (RA). All returns are subject to the manufacturer’s warranty and discretion.  Please refer to the warranty section and locate the manufacturer to determine if the item is covered under warranty before requesting an RA. To request an RA, please email us at: sale@patioumbrellastore.com The manufacturer’s limited warranty reserves the right to send replacement parts.  Our return policy and warranty never covers items damaged due to wind, weather, fire, or misuse.  Bent ribs and/or bent poles are not covers.  Please refer to the warranty section to see what is covered.  Customers are responsible for proper care, storage, and safe use of items purchased from Patio Umbrella Store. If you have any questions concerning proper use, please email us at: sale@patioumbrellastore.com



FABRIC SELECTION

Actual fabrics and components may not be as depicted on your computer monitor displays.  We have made every effort to portray the products in actual color.  Samples of fabrics are available upon request. If you are in doubt about the color you are selecting, please email us for the samples at sale@patioumbrellastore.com. Please include the fabric number and you shipping information.

 

CUSTOM ORDERS / LOGO & ART DESIGN UMBRELLAS - Orders may be cancelled up to 72 hours from the time the order has been placed; thereafter, order is FINAL.

 

HOW TO RETURN A PRODUCT

Find the returns button on the bottom of the home page and fill out the questionnaire or send us an email at  sales@patioumbrellastore.com.  All returns must have an RMA number (for your protection so that you get your money back). 

 

Returns Address:

Patio Umbrella Store

Return for RA:

323 S. Rosemead Blvd.                                                                                                                                                                      

Pasadena, CA 91107

626-440-5151