21 Day Hassle Free Returns &Exchange Policy** 

Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase.  If you have any questions or concerns, please direct your inquiry to sales@patioumbrellastore.com.

What can be returned?

You may return new, unused, and resellable items for a full refund or an exchange, so long as they are NOT on our list of items that may not be returned.  Simply ensure that the item is returned in its original product packaging within 21 days of your receipt date.  Products must have an RA in order to return any item (this is for your protection). Our website has a returns button on the home page at the very bottom under customer service or email us sales@patioumbrellastore.com. Any items that are returned without an RA from Patio Umbrella Store will be charged a 30% restocking fee AND the original cost for us to ship the item will be deducted from the credit as well, if damaged, not refund will be given. Any items that are not directly returned to Patio Umbrella Store, unless with written directions to ship elsewhere, will NOT be refunded. If an item is out of the returns 21 day return policy and the customer returns it without permission, NO REFUND will be issued. You can pay to have it shipped back to you or forfeit the credit. We are not responsible for refunds if you return the item directly to the manufacturer.  

**What is NOT returnable?

ALL Custom orders (including made to order curtains and canopies), DAMAGED PRODUCTS,  Umbrella Bases and Umbrella Anchors/Mounts, PARTS, Cantilever/Offset Umbrellas, California Umbrella Rodeo Series Umbrella (sales are final), Hammocks must be in original un-opened box (due to COVID we cannot accept returns on hammocks that are opened), Hammock Stands and Swing Stands are NOT returnable. CUSTOM ORDERS have a cancellation policy of 72 hours after placing the order.  After 72 hours, the order is FINAL, no exchanges or refunds will be given.  Any orders that have artwork/logos are not returnable.  If in the very rare case there is an error on the graphics, we will pick up the item, fix the error and return it to you (no returns or additional discounts allowed).  Any items that are shipped via freight carriers are not returnable. Large commercial orders are not returnable. TUUCI umbrellas sales are final.

Most common damages are scratched, dents or missing paint, items damaged are not returnable. We recommend that you do not place an umbrella in a base unless you intend to keep it. Placing an umbrella in a table or base may scratch the finish. If curtains, canopies or other fabric related items have signs of use, they are not returnable, this includes, but not limited to tears, dirt, bird droppings and animal hair.

If we receive any items that are damaged, dirty or soiled at restocking fee will be assessed at a minimum of 30 percent. Depending on the damages you may not receive a refund. You are welcome to request to have the item returned to you.

NOTE: If the item has been abused or damaged by wind or other means – NO RETURNS. 

**Exchanges– We are happy to work on exchanges for you, additional changes may apply.  If in doubt about a color, ask for a sample sale@patioumbrellastore.com.

If we receive any items that are damaged, dirty or soiled at restocking fee will be assessed at a minimum of 30 percent. Depending on the damages you may not receive a refund.

Delayed or Refused Delivery 

FedEx will always make 3 attempts to deliver your packages to your house. They will leave a note so that you can reach them or sign for your package to be left outside your home. If after 3 attempts, FedEx was not successful in delivering the packages and that the packages are sent back to us for this reason, the customer will have to pay the full shipping costs (as estimated on the FedEx website) for reshipment. For refused delivery, actual shipping charges will be deducted from credit made on returned merchandise.

Damages
Although rare, shipping damage does occur. In the event that your product is damaged during shipping, please contact us immediately. We will work directly with you to identify and replace the damaged item/items and will submit a claim directly to the shipping company. We will reship the damaged item/parts at no cost to you.

Orders with a manufacturing defect will be covered under the manufacturer’s warranty.  All returns must be accompanied by an Return  Authorization (RA). All returns are subject to the manufacturer’s warranty and discretion.  Please refer to the warranty section and locate the manufacturer to determine if the item is covered under warranty before requesting an RA. To request an RA, please email us at: sale@patioumbrellastore.com The manufacturer’s limited warranty reserves the right to send replacement parts.  Our return policy and warranty never covers items damaged due to wind, weather, fire, or misuse.  Bent ribs and/or bent poles are not covers.  Please refer to the warranty section to see what is covered.  Customers are responsible for proper care, storage, and safe use of items purchased from Patio Umbrella Store. If you have any questions concerning proper use, please email usat: sale@patioumbrellastore.com

FABRIC SELECTION

All color selections are the customer's responsibility. Actual fabrics and components may not be as depicted on yourcomputer monitor displays. All monitors show colors slightly different. We are not responsible for the color being off.  We have made every effort to portray theproducts in actual color.  Samples of fabrics are available uponrequest. If you are in doubt about the color you are selecting, please emailus for the samples at sale@patioumbrellastore.com.Please include the fabric number and you shipping information.

PARTS

No returns on parts, unless you the part you receive does not match the part number that was ordered. Always send pictures of the part you are looking for to sales@patioumbrellastore.com. 

CUSTOMORDERS / LOGO & ART DESIGN UMBRELLAS - Orders may be cancelled up to 72 hours from the time the order has been placed; thereafter, order is FINAL.

HOW TO RETURN A PRODUCT

Send us an email at  sales@patioumbrellastore.com requesting a return authorization.  All returns must have an RA number (for your protection so that you get your moneyback).  We will respond with directions on returning the item.